Shipping, Returns & Warranty Info
Cooking God's Way uses USPS for all deliveries and orders within and outside the Continental U.S.
Orders Shipped Within the United States / APO --
All orders shipped within the United States are shipped via USPS Priority Mail. US shipping rates are weight-based and start at $5.95.
Orders Shipped to Canada --
Orders to Canada are shipped via USPS First Class Mail.
All Other International Orders (outside the US and Canada) --
All international orders are shipped via USPS First Class Mail.
Orders shipped via USPS First Class Mail are uninsured.
If you would like to place an order for shipment outside of the United States or Canada please contact us for a direct quote.
Returns / Refund Policy
ALL RETURNS MUST HAVE AN RMA#.
1 to 14 days after receiving the product please notify Cooking God's Way of your desire to return the new, unused, unopened product for a refund minus original shipping costs. (You are responsible for return shipping.)
15 to 30 days after receiving the product please notify Cooking God's Way of your desire to return the new, unused, unopened product for a 20% restocking fee minus original shipping costs. (You are responsible for return shipping.)
Small Appliance Returns (blender, juicer etc.) - Within 30 days of receiving the product please notify Cooking God's Way of your desire to return the new, unused, unopened product for a 15% restocking fee minus original shipping costs. (You are responsible for return shipping.) Merchandise must be returned in original manufacturers' box that has not been defaced or altered in any way, along with original packaging materials.
If you have a problem with your opened and/or used small appliance that is covered under warranty please contact the Manufacturer to resolve the issue.
To request a product return/refund, please contact us.
eCourse (Online Video Courses)
No refunds are given on eCourses once the account been activated (logged into).
The Original Veggie Fermenter™ is warranted to be free from defects in material and workmanship for a period of one year from the date of original purchase. During this period, we will replace the defective part at no cost. International coverage is limited to part covered under warranty. Postage is not included and will be the responsibility of the customer.
The foregoing warranty is in lieu of any other warranty, whether express or implied, written or oral. Any liability is expressly limited to an amount equal to the purchase price paid, and all claims for special, incidental and consequential damages are hereby excluded. This warranty does not cover defect(s) resulting from abuse, misuse, neglect, use for commercial purposes, or any use not in conformity with the printed directions. If you have a claim under this warranty, please contact us.